Contact
Have a question about an order, a product or a return? Send us a message and a real person will get back to you within 24 hours on business days.
For the fastest help, please include your order number (for example #1001).
This is our business mailing address. Please don't send returns here β contact us first and we'll send you the correct return address.
Frequently asked questions
Still need help? Our team replies within 24 hours.
How long does shipping take?
Orders are processed in 1β3 business days and then usually delivered within 7β15 business days anywhere in the USA. You'll get a tracking link by email as soon as your order ships.
Is shipping free?
Yes β tracked shipping is free on all US orders of $35 or more. Orders under $35 have a flat $4.99 shipping fee, shown at checkout.
What if my pet doesn't like it?
No problem. You have 30 days from delivery to request a return or exchange. Email us with your order number and we'll guide you through it.
Do you ship outside the USA?
Right now we only ship within the United States. We're working on adding more countries soon.
How can I track my order?
Use the tracking link in your shipping confirmation email, or visit our Track your order page.
Which payment methods do you accept?
We accept PayPal and all major credit and debit cards (Visa, Mastercard, American Express) through PayPal's secure checkout β no PayPal account needed. Every payment is encrypted and processed securely.