Shipping Policy

Last updated: November 8, 2026

Tail Tango is operated by NEXOVO LLC, a Wyoming limited liability company. This policy explains where we ship, how long it takes and what it costs.

Where we ship

We currently ship to all 50 US states. We do not ship internationally at this time.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding US federal holidays). During peak periods such as Black Friday and the holiday season, processing may take up to 5 business days.

Delivery time

After processing, orders are usually delivered within 7–15 business days. Our products ship from partner warehouses, and some items in the same order may arrive in separate packages at no extra cost to you. Delivery estimates are not guaranteed and can be affected by carrier delays, customs and weather.

Shipping cost

  • FREE tracked shipping on all orders of $35 or more
  • Orders under $35: flat $4.99 shipping, shown at checkout before you pay

Order tracking

As soon as your order ships you will receive an email with a tracking number and link. Tracking can take 3–5 business days to show the first update. You can also check your order on our Track Order page.

Wrong address

Please double-check your shipping address at checkout. If you notice a mistake, email us within 12 hours of ordering and we will try to update it before it ships. We are not responsible for orders delivered to an incorrect address entered at checkout.

Lost, stolen or damaged packages

If your order hasn't arrived within 25 business days, or tracking shows delivered but you can't find it, contact us and we'll help. If your order arrives damaged, email us a photo within 7 days of delivery and we'll send a free replacement or a full refund.

Contact

Questions about shipping? Email us at support@tailtango.com or use our contact form β€” we reply within 24 hours on business days.