Return & Refund Policy

Last updated: November 3, 2026

We want you and your pet to love every order. If something isn't right, our 30-day happiness guarantee has you covered.

Returns

You can request a return within 30 days of delivery. To be eligible, the item must be unused, unwashed and in its original packaging, with all tags and accessories.

To start a return, email support@tailtango.com with your order number and the reason for the return. Please do not send items back without contacting us first β€” returns sent to our business mailing address cannot be accepted. We will reply with the correct return address and instructions.

Items that can't be returned

  • Opened food, treats, supplements and other consumables
  • Used grooming tools, worn pet clothing and items with signs of pet use (for hygiene reasons)
  • Gift cards

Damaged, defective or wrong items

If your item arrives damaged, defective or isn't what you ordered, email us a photo within 7 days of delivery. We'll send a free replacement or issue a full refund β€” you won't need to pay for return shipping, and in most cases you won't need to send the item back.

Return shipping costs

For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping fees are non-refundable.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to post the credit.

Exchanges

Need a different size or color? Email us and we'll help you exchange it as quickly as possible.

Cancellations

You can cancel your order free of charge within 12 hours of placing it, as long as it hasn't shipped yet.

Contact

Tail Tango is operated by NEXOVO LLC, 5830 E 2nd St, Ste 7000 #24360, Casper, WY 82609, United States (mailing address only β€” not a returns address). Email: support@tailtango.com